Returns

Returns (USA Only)

We accept returns within the USA. Items must be unworn, unwashed, in their original condition, and with all tags attached. Please note that items marked as Final Sale cannot be returned.

  • Return Window: You have 14 days from the date of receipt to return an item for a full refund or store credit.
  • Return Shipping: Customers are responsible for return shipping costs. Please use a trackable shipping method, as we cannot refund lost returns. All shipping costs are non-refundable.

How to Return an Item:

  1. Shipping Address: ATA - Tamar Mogendorff
    148 Dean Street
    Ground Floor (open and leave inside the private gate)
    Brooklyn, NY 11217
    Please attach the delivery papers inside the package.

  2. Time Frame: All returns must be postmarked within 14 days of your order date. Once we receive and inspect your return, we’ll process your refund. Please allow up to 7 business days for the refund to appear on your original form of payment.

Refund Process:

  • Notification: We’ll notify you via email once we’ve received and inspected your return. This can take up to 5 business days from when your return tracking shows delivery.
  • Processing Time: If your return is accepted, your refund will be processed and applied to your original payment method. Refunds may take 3-5 business days to appear in your bank account due to varying processing times by financial institutions.

Store Credit: If you choose store credit, an ATA gift card will be issued once your return is in transit back to us and sent to the email used for the original purchase.

Order Changes:

Once an order has shipped, we can no longer make changes, including to the shipping address.

Customs Policy:

The recipient is responsible for paying any duties and import taxes at the time of delivery. These charges are determined by the customs agency in the destination country and are not included in the total at checkout. If the recipient refuses delivery due to customs charges, the package will be considered abandoned by the shipping carrier, and we won’t be able to issue a refund.

Questions?

We’re here to help! Reach out to us at help@atawear.com.